Support

Contact us

We reply within two business days.

MCP connector

The Bankstatemently MCP server lets AI assistants (Claude, ChatGPT, and other MCP-compatible clients) parse bank statements, check credits, and list prior statements directly from a conversation. Read the MCP documentation →

Common issues

Bankstatemently doesn't recognize my bank

We support a growing list of banks. If yours isn't detected, we still extract your data using our general-purpose parser — accuracy may be lower until we add a dedicated template for your bank. Contact us with a sample statement and we'll prioritize it.

I'm out of credits

Check your remaining balance on the Pricing page, or purchase a credit pack or subscription. Free anonymous uploads are limited to a preview of the first few pages.

My PDF is password-protected

Upload the file as-is — we'll prompt you for the password before processing. We never store your password; it's used once to decrypt the file.

The scan quality is poor

Blurry or low-resolution scans reduce extraction accuracy. Where possible, re-scan at a higher resolution or request a digital (not scanned) statement from your bank.

My file format isn't supported

We currently process PDF bank and credit card statements. If you have a different format, contact us — we're always evaluating new formats to support.

Data handling

We take your data seriously. See our Privacy Policy for how we collect, use, and store your information, and our Terms of Service for the terms governing your use of the Service.

System status

Check current uptime and incident history at status.bankstatemently.com

Company: Uncommon Goods Lab Pte. Ltd. (UEN 202509282G), Singapore