Question 1

Can I try it for free?

Accepted Answer

Yes! Our free plan includes 10 credits every 30 days (up to 5 per day) so you can test with real bank statements before upgrading. No credit card needed.

Question 2

What can I use credits for?

Accepted Answer

Credits are our universal currency. 1 credit = 1 page processed OR 1 chat message. You can convert bank statement PDFs or ask questions about uploaded statements using AI chat.

Question 3

How much does AI categorization cost?

Accepted Answer

AI categorization is charged per page, pooled across every uncached document in the same request: 5 pages = 1 credit, rounded up across the whole batch. Minimum 1 credit per charge. You're only ever charged once per document — re-categorizing later is free. You're always shown the cost and asked to confirm before it's charged.

Question 4

How does the credit pack work?

Accepted Answer

Credit packs are one-time purchases of 50 credits, valid for a limited number of days from purchase. You can buy multiple packs. They work alongside free or subscription credits. All credits consumed FIFO (oldest expiring first). Free plan: free credits won't renew while paid credit pack credits remain. Upload limit doubles from 5 to 10 pages per upload while credit pack is active.

Question 5

What happens if I upgrade my subscription?

Accepted Answer

All upgrades take effect immediately. Free→Paid: Get full plan credits instantly. Paid→Paid: Get prorated credits (new-old)×(days remaining in current month/total days in current month) based on monthly credit renewal cycle. Monthly→Yearly: Switch to annual billing, credits still renew monthly. Old credits remain until expiry. Credits consumed FIFO.

Question 6

What happens if I downgrade my subscription?

Accepted Answer

Downgrades are scheduled for end of current billing period. You keep your current plan and credits until renewal, then automatically switch to the lower plan. Unused credits do not carry over - they renew monthly regardless of billing cycle.

Question 7

What happens if I cancel my subscription?

Accepted Answer

When you cancel, you keep full access to your plan and all remaining credits until your subscription ends. Credits continue to renew monthly until that date. After your subscription ends, you revert to the free plan and your documents are deleted. No refunds for unused time or credits.

Question 8

Is document history retroactive?

Accepted Answer

No, document history is not retroactive. Only documents uploaded after upgrading appear in your history. On the free plan, file contents and processed data are deleted automatically 24 hours after upload; only the document list persists.

Question 9

Do unused credits roll over?

Accepted Answer

No, credits do not roll over. Free plan: 10 credits renewed every 30 days, with a 5/day spend cap. Monthly subscriptions: Credits renew monthly. Yearly subscriptions: Credits renew monthly (not yearly) even though you pay annually. Credit packs: valid for a limited number of days from purchase.

Question 10

Why do I see multiple charges on my card?

Accepted Answer

Upgrades are billed on a prorated basis, so multiple charges on your card can sum to exactly the plan price you'd expect (example: upgrading twice in one day — $30 Beginner monthly + $258 upgrade to Beginner yearly ($288 minus the $30 already paid) + $384 upgrade to Pro yearly ($672 minus the $288 already paid) = $672, the Pro yearly price). The statement descriptor is BANKSTATEMENTLY.COM.

Question 11

What happens if my payment fails?

Accepted Answer

If a payment fails, we automatically retry the charge over the following days and email you each time. You can update your card or cancel from the Billing page (bankstatemently.com/billing). If every retry fails, your subscription may be suspended until payment succeeds.

Question 12

See a charge you don't recognize?

Accepted Answer

If you see a charge you don't recognize, email help@bankstatemently.com first — we typically resolve billing questions within one business day, and a refund from us is faster than a bank dispute. Initiating a card dispute without contacting us first may result in your account being suspended while it's investigated.

Pricing

Credit Pack - 50 pages for US$

Subscription Plans

Free

Beginner

Pro

Need more? Enterprise plans available

Pricing FAQs